Version 1.0

Complaints & Resolution Policy

Fair, documented review process for client inquiries, reconciliation disputes, and formal complaints.

1. Submitting a Formal Complaint

Clients may submit a formal inquiry or reconciliation review request through the Contact Desk or authenticated Client Support portal referencing the relevant deposit, trade, or withdrawal ID.

2. Independent Compliance Review

Compliance Officers inspect immutable audit logs, bank reconciliation references, and broker execution reports to provide a written response.